Last updated: August 2026

1. Overview

Essana Health Pty Ltd (“Essana Health”, “we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose and manage personal information as part of our telehealth consultation services.

2. Information We Collect

We may collect the following types of personal information:

  • Full name, date of birth, gender, contact details (email, phone number, address)
  • Medicare and health fund information (where applicable)
  • Health and medical history provided during consultations
  • Payment and billing information
  • Technical data such as IP address, browser type and device identifiers

3. How We Collect Information

We collect personal information directly from you when you:

  • Submit a booking or enquiry form on our website
  • Attend a telehealth consultation
  • Communicate with us by email, phone or online chat
  • Visit our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

  • Provide and manage telehealth consultation services
  • Communicate appointment details, results and follow-ups
  • Process payments and manage billing
  • Meet our legal and regulatory obligations
  • Improve our services, website and patient experience

5. Disclosure of Information

We will not sell your personal information. We may share your information with:

  • Referring healthcare providers (with your consent)
  • Pathology and diagnostic services as part of your care
  • Third-party platforms used for booking, communications or payment processing
  • Regulatory bodies as required by law

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure or loss. This includes encryption, secure cloud storage and access controls.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting support@essanahealth.com.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

9. Contact

For any privacy-related enquiries, please contact:
Essana Health
Email: support@essanahealth.com.au