CATEGORY 01

Care & Consultation FAQs

Who can access an Essana Health consultation? −

Our consultations are available to adults residing in Australia who wish to discuss their individual health concerns and goals with a qualified Australian health practitioner. All consultations are subject to clinical assessment, and your practitioner will determine the appropriate next step based on your individual circumstances.

Does booking a consultation guarantee treatment? +

No. A consultation allows your practitioner to assess your individual circumstances, discuss your concerns and determine the appropriate next step. This may include general health advice, further investigation, referral, monitoring or treatment where clinically appropriate. No particular treatment or prescription is guaranteed.

What happens during my initial consultation? +

Your practitioner will review your health history, discuss your current symptoms and health goals, and determine whether diagnostic testing or specific care pathways are appropriate for you.

CATEGORY 02

Practical & Telehealth FAQs

How do video telehealth appointments work? +

Once you book an appointment, you will receive a secure video consultation link via email. At your scheduled time, simply click the link from your smartphone, tablet, or laptop.

Is my health information kept private and secure? +

Yes. Essana Health handles your health information in accordance with applicable Australian privacy requirements. Appropriate security measures are used to protect patient records and consultation information, and access is limited to authorised personnel.

What if I need urgent medical care? +

Essana Health is a scheduled telehealth clinic and does not provide emergency medical care. If you are experiencing a medical emergency, please call 000 immediately or visit your nearest hospital emergency department.